Personal Information Protection Policy
At How To Create Art, we are committed to providing you with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about you, protecting your personal information is one of our highest priorities.
We will inform you of why and how we collect, use and disclose your personal information, obtain your consent where required, and only handle your personal information in a manner that a reasonable person would consider appropriate in the circumstances.
This Personal Information Protection Policy, outlines the principles and practices we will follow in protecting your personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our your personal information and allowing our you to request access to, and correction of, your personal information.
Personal Information –means information about an identifiable individual and includes name, personal email, home address, and home phone number. Personal information does not include contact information (described below).
Contact information – means information that would enable an individual to be contacted at a place of business and includes name, position name or title, business telephone number, business address, business email or business fax number. Contact information is not covered by this policy.
Privacy Officer – means the individual designated responsibility for ensuring that How To Create Art complies with this policy.
Policy 1 – Collecting Personal Information
1.1 Unless the purposes for collecting personal information are obvious and you voluntarily provide your personal information for those purposes, we will communicate the purposes for which personal information is being collected, either orally or in writing, before or at the time of collection.
1.2 We will only collect information that is necessary to fulfill the following purposes:
- To deliver requested products and services, we may collect name, home phone number, home address, and email address.
- To enroll you in a newsletter subscription, we may collect name, and email address.
Policy 2 – Consent
2.1 We will obtain your consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent).
2.2 Consent can be provided by registering for the newsletter or it can be implied where the purpose for collecting using or disclosing the personal information would be considered obvious and you voluntarily provides personal information for that purpose.
2.3 Consent may also be implied where you are given notice and a reasonable opportunity to opt-out of your personal information being used for mail-outs, the marketing of new services or products, fundraising and the client, customer, you do not opt-out.
2.4 Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), clients, customers, members can withhold or withdraw their consent for Name of organization to use their personal information in certain ways. Your decision to withhold or withdraw your consent to certain uses of personal information may restrict our ability to provide a particular service or product. If so, we will explain the situation to assist you in making the decision.
2.5 We may collect, use or disclose personal information without your knowledge or consent in the following limited circumstances:
- When the collection, use or disclosure of personal information is permitted or required by law;
- In an emergency that threatens an individual’s life, health, or personal security;
- When the personal information is available from a public source (e.g., a telephone directory);
- When we require legal advice from a lawyer;
- For the purposes of collecting a debt;
- To protect ourselves from fraud;
- To investigate an anticipated breach of an agreement or a contravention of law
Policy 3 – Using and Disclosing Personal Information
3.1 We will only use or disclose your personal information where necessary to fulfill the purposes identified at the time of collection or for a purpose reasonably related to those purposes such as:
- To conduct surveys in order to enhance the provision of our services;
- To contact you directly about products and services that may be of interest;
3.2 We will not use or disclose client, customer, member personal information for any additional purpose unless we obtain consent to do so.
3.3 We will not sell your personal information to other parties unless we obtain consent to do so..
Policy 4 – Retaining Personal Information
4.1 If we use your personal information to make a decision that directly affects you, we will retain that personal information for at least one year so that the you have a reasonable opportunity to request access to it.
4.2 Subject to policy 4.1, we will retain your personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose.
Policy 5 – Ensuring Accuracy of Personal Information
5.1 We will make reasonable efforts to ensure that your personal information is accurate and complete where it may be used to make a decision about you or disclosed to another organization.
5.2 You may request correction to their personal information in order to ensure its accuracy and completeness. A request to correct personal information must be made in writing and provide sufficient detail to identify the personal information and the correction being sought.
5.3 If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required and send the corrected information to any organization to which we disclosed the personal information in the previous year. If the correction is not made, we will note your request in the file.
Policy 6 – Securing Personal Information
6.1 We are committed to ensuring the security of your in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks.
6.2 The following security measures will be followed to ensure that your personal information is appropriately protected:
6.3 We will use appropriate security measures when destroying your personal information. This includes deleting electronically stored information.
6.4 We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.
Policy 7 – Providing You Access to Personal Information
7.1 You have a right to access your personal information, subject to limited exceptions.
7.2 A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought. A request to access personal information should be forwarded to the Privacy Officer.
7.3 Upon request, we will also tell you how we use your personal information and to whom it has been disclosed if applicable.
7.4 We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request.
7.5 A minimal fee may be charged for providing access to personal information. Where a fee may apply, we will inform you of the cost and request further direction from you on whether or not we should proceed with the request.
7.6 If a request is refused in full or in part, we will notify you in writing, providing the reasons for refusal and the recourse available to you.
Policy 8 – Questions and Complaints: The Role of the Privacy Officer
8.1 The Privacy Officer is responsible for ensuring How To Create Art’s compliance with this policy.
8.2 You should direct any complaints, concerns or questions regarding How To Create Art’s compliance in writing to the Privacy Officer.
Contact information for How To Create Art’s Privacy Officer: